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Centre d'aide ELECTROCLASS
  1. Centre d'aide ELECTROCLASS
  2. Hotline Temrex Electroclass

Support Logiciel Stockage et classement

Required fields are marked with an asterisk*

Indiquer la version du logiciel (Visible sur le logiciel dans ? -> A propos)

Si vous rencontrez un problème sur un de nos logiciels, sélectionnez Correction, si vous souhaitez avoir un développement spécifique sélectionnez Evolution. Sinon sélectionnez Demande Info

Indiquez votre demande en la découpant en étapes de reproduction et en ajoutant des captures d'écran lorsque c'est possible

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