{"xsrfToken":"5fa6bc89bb056a10618eedca0508cc4ed9a0296c_lout","branding":{"id":"7","key":"hdt","name":"Hotline Electroclass","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#202361","headerLinkHoverBGColor":"#202361","headerBadgeColor":"#202361"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/124eb131-d546-4f4d-ab51-a91e913d0567/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyNGViMTMxLWQ1NDYtNGY0ZC1hYjUxLWE5MWU5MTNkMDU2NyI6WyJyZWFkIl19LCJleHAiOjE3NDM0MjAwMzMsIm5iZiI6MTc0MzQxOTQzM30.lOv3i62tgfU-3_pp9NPEo1q3nvdsbTck09X-r80sl-I&client=27da4650-0056-49a1-9d7d-8a81e5e2c8ae&mode=fit","logoId":"124eb131-d546-4f4d-ab51-a91e913d0567","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au centre d'aide ELECTROCLASS","sharedPortalName":"Centre d'aide ELECTROCLASS","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"italien (Italie)"},"pl-PL":{"localeDisplayName":"polonais (Pologne)"},"es-ES":{"localeDisplayName":"espagnol (Espagne)"},"fr-FR":{"helpCenterTitle":"Bienvenue au centre d'aide ELECTROCLASS","sharedPortalName":"Centre d'aide ELECTROCLASS","localeDisplayName":"français (France)"},"en-GB":{"localeDisplayName":"anglais (Royaume-Uni)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#243876","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/124c17e2-8b13-4c10-9acf-14c25ab20e12/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyNGMxN2UyLThiMTMtNGMxMC05YWNmLTE0YzI1YWIyMGUxMiI6WyJyZWFkIl19LCJleHAiOjE3NDM0MjAwMzMsIm5iZiI6MTc0MzQxOTQzM30.TIQg9dJ79J4rT_9z33OD7CpM61MXvSZuhVI9xg_Kl-o&client=27da4650-0056-49a1-9d7d-8a81e5e2c8ae&height=300&mode=fit","bannerMediaApiFileId":"124c17e2-8b13-4c10-9acf-14c25ab20e12","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"hdt","projectId":10009,"serviceDeskId":7,"name":"Hotline Electroclass","description":"","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"10063","name":"Support Distribution","descriptionHtml":"<p>Vous disposez d’un droit d’accès, de rectification, d’opposition, d’effacement, à la limitation et à la portabilité de vos données à caractère personnel que vous pouvez exercer en vous adressant info@electroclass.com.</p>","callToAction":"Support Distribution","introHtml":"<p>Bienvenue sur le centre d’aide des distributeurs automatisés Electroclass.<br> Support des logiciels G-Box &amp; Supply Point</p>","icon":10517,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10517","groups":[7],"key":""},{"id":"10098","name":"SUPPORT G-STOCK TMA3","descriptionHtml":"","callToAction":"SUPPORT G-STOCK TMA3","introHtml":"<p>Bienvenue sur le centre d'aide G-STOCK TMA3 d'ELECTROCLASS dédié au support du Ministère des Armées.</p>","icon":10321,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""},{"id":"10112","name":"Support Logiciel Stockage et classement","descriptionHtml":"","callToAction":"Support Logiciel Stockage et classement","introHtml":"<p>Bienvenue sur le centre d’aide des logiciels de la gamme Stockage (G-Stock, G-Doc, Pilorota).</p>","icon":10558,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10558","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Général"}],"orderMapping":{"7":[10063,10098,10112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da5ffe98-1a56-359d-a0fe-d96aec03f255","appLinkName":"System Confluence","appLinkUrl":"https://electroclass.atlassian.net/wiki","spaceKey":"CE","spaceName":"Confluence ECSA","spaceUrl":"https://electroclass.atlassian.net/wiki/spaces/CE","isServer":false},"labels":[],"projectKey":"ECSA","serviceDeskId":7,"kbLinkDomainURLs":["https://electroclass.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECSA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjA2MzMsIm5iZiI6MTc0MzQxOTQzM30.xelrq30HMe_bOWUbRCMT9nOiMTbJ8rJOsk34ekBAFMA","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"27da4650-0056-49a1-9d7d-8a81e5e2c8ae","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10098,"projectId":10009,"form":{"name":"SUPPORT G-STOCK TMA3","descriptionHtml":"","callToAction":"SUPPORT G-STOCK TMA3","intro":"<p>Bienvenue sur le centre d'aide G-STOCK TMA3 d'ELECTROCLASS d&eacute;di&eacute; au support du Minist&egrave;re des Arm&eacute;es.</p>","instructions":"","icon":10321,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par courrier électronique à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10154","fieldConfigId":"10272","label":"Société","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10538","label":"SIMMT-MCOT","selected":false,"children":[]},{"value":"10539","label":"SIMMT-MCOA","selected":false,"children":[]},{"value":"10540","label":"SSA","selected":false,"children":[]},{"value":"10541","label":"DIRISI","selected":false,"children":[]},{"value":"10542","label":"BCAC","selected":false,"children":[]},{"value":"10543","label":"MARINE","selected":false,"children":[]},{"value":"10714","label":"DMAÉ","selected":false,"children":[]},{"value":"10832","label":"DGA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10155","fieldConfigId":"10273","label":"Site","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10156","fieldConfigId":"10274","label":"ES","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10157","fieldConfigId":"10275","label":"Version G-Stock","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10544","label":"V5","selected":false,"children":[]},{"value":"10545","label":"V6","selected":false,"children":[]},{"value":"10546","label":"V7","selected":false,"children":[]},{"value":"10547","label":"V8","selected":false,"children":[]},{"value":"10548","label":"V9","selected":false,"children":[]},{"value":"10799","label":"NOMADE","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10158","fieldConfigId":"10276","label":"Contact: Nom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10159","fieldConfigId":"10277","label":"Contact: Tel","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10160","fieldConfigId":"10278","label":"Contact: Mail","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10161","fieldConfigId":"10279","label":"N° d'anomalie","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10162","fieldConfigId":"10280","label":"Catégorie","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10549","label":"Correction","selected":false,"children":[]},{"value":"10550","label":"Evolution","selected":false,"children":[]},{"value":"10551","label":"Demande Info","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorité","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10163","fieldConfigId":"10281","label":"Date Reception MOE","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10164","fieldConfigId":"10282","label":"Etape Effectuée","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10552","label":"FIFA Réalisée","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10165","fieldConfigId":"10283","label":"N° Devis","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10166","fieldConfigId":"10284","label":"Commande","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10167","fieldConfigId":"10285","label":"BL / Date_OLD","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10173","fieldConfigId":"10291","label":"Bon de Livraison","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10174","fieldConfigId":"10292","label":"Date de Clôture","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10175","fieldConfigId":"10293","label":"Date envoie FIFA","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10172","fieldConfigId":"10290","label":"Comptabilisé TMA","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10561","label":"Oui","selected":false,"children":[]},{"value":"10562","label":"Non","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10178","fieldConfigId":"10296","label":"Etude Complémentaire","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10567","label":"Oui","selected":false,"children":[]},{"value":"10568","label":"Non","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10170","fieldConfigId":"10288","label":"FIFA","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10553","label":"FIFA En cours","selected":false,"children":[]},{"value":"10554","label":"FIFA Terminée","selected":false,"children":[]},{"value":"10555","label":"FIFA Envoyée","selected":false,"children":[]},{"value":"10556","label":"FIFA Validée","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/10098","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/10098","calendarParams":{"firstDay":1,"date":"2025-03-31T13:10:34+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da5ffe98-1a56-359d-a0fe-d96aec03f255","appLinkName":"System Confluence","appLinkUrl":"https://electroclass.atlassian.net/wiki","spaceKey":"CE","spaceName":"Confluence ECSA","spaceUrl":"https://electroclass.atlassian.net/wiki/spaces/CE","isServer":false},"labels":[],"projectKey":"ECSA","serviceDeskId":7,"kbLinkDomainURLs":["https://electroclass.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjA2MzQsIm5iZiI6MTc0MzQxOTQzNH0.2bkkEbS6obiWGoJsjRF4TmaM0Mrt4Ll75m7wgZvTUmE","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"27da4650-0056-49a1-9d7d-8a81e5e2c8ae","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=electroclass","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5fa6bc89bb056a10618eedca0508cc4ed9a0296c_lout","baseUrl":"https://electroclass.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://electroclass.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["janvier","février","mars","avril","mai","juin","juillet","août","septembre","octobre","novembre","décembre"],"monthsShort":["janv.","févr.","mars","avr.","mai","juin","juil.","août","sept.","oct.","nov.","déc."],"weekdaysShort":["dim.","lun.","mar.","mer.","jeu.","ven.","sam."],"weekdays":["dimanche","lundi","mardi","mercredi","jeudi","vendredi","samedi"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"27da4650-0056-49a1-9d7d-8a81e5e2c8ae","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8ad74dadcdd44b9b8072fa9b293792d1","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}