{"xsrfToken":"1efcac123809c6e4d4ec1b0e33beb0f3a89f0d56_lout","branding":{"id":"7","key":"hdt","name":"Hotline Electroclass","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#202361","headerLinkHoverBGColor":"#202361","headerBadgeColor":"#202361"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/124eb131-d546-4f4d-ab51-a91e913d0567/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyNGViMTMxLWQ1NDYtNGY0ZC1hYjUxLWE5MWU5MTNkMDU2NyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgyNDQsIm5iZiI6MTczODcyNzY0NH0.ARSLTtGHkf3e4X8AxYm3xPFv97lbj4WjQ2cSqyGHNPY&client=27da4650-0056-49a1-9d7d-8a81e5e2c8ae&mode=fit","logoId":"124eb131-d546-4f4d-ab51-a91e913d0567","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au centre d'aide ELECTROCLASS","sharedPortalName":"Centre d'aide ELECTROCLASS","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"italien (Italie)"},"pl-PL":{"localeDisplayName":"polonais (Pologne)"},"es-ES":{"localeDisplayName":"espagnol (Espagne)"},"fr-FR":{"helpCenterTitle":"Bienvenue au centre d'aide ELECTROCLASS","sharedPortalName":"Centre d'aide ELECTROCLASS","localeDisplayName":"français (France)"},"en-GB":{"localeDisplayName":"anglais (Royaume-Uni)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#243876","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/124c17e2-8b13-4c10-9acf-14c25ab20e12/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyNGMxN2UyLThiMTMtNGMxMC05YWNmLTE0YzI1YWIyMGUxMiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgyNDQsIm5iZiI6MTczODcyNzY0NH0.JDH4MooE2snhTgLaWytzm371IRMIrdwvLAdxhL7AF4s&client=27da4650-0056-49a1-9d7d-8a81e5e2c8ae&height=300&mode=fit","bannerMediaApiFileId":"124c17e2-8b13-4c10-9acf-14c25ab20e12","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"hdt","projectId":10009,"serviceDeskId":7,"name":"Hotline Electroclass","description":"","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"10063","name":"Support Distribution","descriptionHtml":"<p>Vous disposez d’un droit d’accès, de rectification, d’opposition, d’effacement, à la limitation et à la portabilité de vos données à caractère personnel que vous pouvez exercer en vous adressant info@electroclass.com.</p>","callToAction":"Support Distribution","introHtml":"<p>Bienvenue sur le centre d’aide des distributeurs automatisés Electroclass.<br> Support des logiciels G-Box & Supply Point</p>","icon":10517,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10517","groups":[7],"key":""},{"id":"10098","name":"SUPPORT G-STOCK TMA3","descriptionHtml":"","callToAction":"SUPPORT G-STOCK TMA3","introHtml":"<p>Bienvenue sur le centre d'aide G-STOCK TMA3 d'ELECTROCLASS dédié au support du Ministère des Armées.</p>","icon":10321,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""},{"id":"10112","name":"Support Logiciel Stockage et classement","descriptionHtml":"","callToAction":"Support Logiciel Stockage et classement","introHtml":"<p>Bienvenue sur le centre d’aide des logiciels de la gamme Stockage (G-Stock, G-Doc, Pilorota).</p>","icon":10558,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10558","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Général"}],"orderMapping":{"7":[10063,10098,10112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da5ffe98-1a56-359d-a0fe-d96aec03f255","appLinkName":"System Confluence","appLinkUrl":"https://electroclass.atlassian.net/wiki","spaceKey":"CE","spaceName":"Confluence ECSA","spaceUrl":"https://electroclass.atlassian.net/wiki/spaces/CE","isServer":false},"labels":[],"projectKey":"ECSA","serviceDeskId":7,"kbLinkDomainURLs":["https://electroclass.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECSA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjg4NDQsIm5iZiI6MTczODcyNzY0NH0.Ba8se2X24TBR0SN65PcPUsbLe5zxXFnVwRwy1iekE7w","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"27da4650-0056-49a1-9d7d-8a81e5e2c8ae","tokenDurationInMins":20}},"reqCreate":{"id":10063,"projectId":10009,"form":{"name":"Support Distribution","descriptionHtml":"<p>Vous disposez d’un droit d’accès, de rectification, d’opposition, d’effacement, à la limitation et à la portabilité de vos données à caractère personnel que vous pouvez exercer en vous adressant info@electroclass.com.</p>","callToAction":"Support Distribution","intro":"<p>Bienvenue sur le centre d’aide des distributeurs automatisés Electroclass.<br/>\nSupport des logiciels G-Box & Supply Point</p>","instructions":"<p>Vous disposez d’un droit d’accès, de rectification, d’opposition, d’effacement, à la limitation et à la portabilité de vos données à caractère personnel que vous pouvez exercer en vous adressant info@electroclass.com.</p>","icon":10517,"iconUrl":"https://electroclass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par courrier électronique à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10134","fieldConfigId":"10242","label":"Code Postal (Ex : 75015)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10118","fieldConfigId":"10226","label":"Ville","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10120","fieldConfigId":"10228","label":"Nom et Prénom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10122","fieldConfigId":"10230","label":"N° Tél","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10131","fieldConfigId":"10239","label":"Revendeurs","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10135","fieldConfigId":"10243","label":"Commercial ELECTROCLASS","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10563","label":"Fabien Boisselier","selected":false,"children":[]},{"value":"10833","label":"Antoine Campisi","selected":false,"children":[]},{"value":"10523","label":"Gaëtan Castellanet","selected":false,"children":[]},{"value":"10560","label":"Fabien Chevais","selected":false,"children":[]},{"value":"10509","label":"Christophe Dubuisson","selected":false,"children":[]},{"value":"10512","label":"Sylvain Gazeau","selected":false,"children":[]},{"value":"10537","label":"Luc Lepinette","selected":false,"children":[]},{"value":"10559","label":"Nicolas Tran ","selected":false,"children":[]},{"value":"10510","label":"Guillaume Zorzetto","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10132","fieldConfigId":"10240","label":"Société / Client Final","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10232","label":"Produit","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10606","label":"Gamme Armoire RFID","selected":false,"children":[]},{"value":"10607","label":"Gamme Distributeurs SUPPLYPOINT","selected":false,"children":[]},{"value":"10608","label":"Gamme Distributeurs G-BOX","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10171","fieldConfigId":"10289","label":"Version Logiciel","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10125","fieldConfigId":"10233","label":"N° Distributeur","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10126","fieldConfigId":"10234","label":"Type de demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10620","label":"Problème Electromécanique","selected":false,"children":[]},{"value":"10501","label":"Dysfonctionnement logiciel","selected":false,"children":[]},{"value":"10503","label":"Questions Paramétrages logiciel","selected":false,"children":[]},{"value":"10558","label":"Formation logiciel E-learning","selected":false,"children":[]},{"value":"10557","label":"Mise à niveau Windows 10 / Changement de PC","selected":false,"children":[]},{"value":"10564","label":"Montée de version du logiciel","selected":false,"children":[]},{"value":"10565","label":"Demande de devis","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Sujet du Ticket","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description de la demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10278","fieldConfigId":"10406","label":"Panne","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10740","label":"Aide Utilisateur","selected":false,"children":[{"value":"10745","label":"Analyse Exports","selected":false,"children":[]},{"value":"10746","label":"Articles","selected":false,"children":[]},{"value":"10747","label":"Autorisations / Rationnement","selected":false,"children":[]},{"value":"10748","label":"Configuration Machine","selected":false,"children":[]},{"value":"10786","label":"Documentation","selected":false,"children":[]},{"value":"10749","label":"Familles / Sous Familles","selected":false,"children":[]},{"value":"10750","label":"Utilisateurs / Types Utilisateur","selected":false,"children":[]}]},{"value":"10780","label":"Bugs","selected":false,"children":[{"value":"10781","label":"GBOX Autorisations / Rationnement","selected":false,"children":[]},{"value":"10788","label":"GBOX Emplacements","selected":false,"children":[]},{"value":"10791","label":"GBOX Export 1000 lignes","selected":false,"children":[]},{"value":"10782","label":"GBOX Prêt","selected":false,"children":[]},{"value":"10787","label":"GBOX Requête","selected":false,"children":[]},{"value":"10783","label":"GBOX Suppression Article","selected":false,"children":[]},{"value":"10784","label":"GBOX Tabulation","selected":false,"children":[]},{"value":"10785","label":"GBOX Autre","selected":false,"children":[]},{"value":"10792","label":"SPS","selected":false,"children":[]}]},{"value":"10731","label":"Exports","selected":false,"children":[{"value":"10733","label":"FTP / SMTP","selected":false,"children":[]},{"value":"10796","label":"Blocage Mail","selected":false,"children":[]},{"value":"10737","label":"Erreur Données","selected":false,"children":[]},{"value":"10738","label":"Génération Fichier","selected":false,"children":[]},{"value":"10795","label":"Paramétrage","selected":false,"children":[]},{"value":"10739","label":"Tâches Planifiées","selected":false,"children":[]}]},{"value":"10776","label":"G-BOX Cloud","selected":false,"children":[]},{"value":"10797","label":"Licence SPS","selected":false,"children":[]},{"value":"10743","label":"Matériel","selected":false,"children":[{"value":"10790","label":"Adaptateur USB / RJ 45","selected":false,"children":[]},{"value":"10779","label":"Alimentation","selected":false,"children":[]},{"value":"10754","label":"Clavier","selected":false,"children":[]},{"value":"10755","label":"Ecran","selected":false,"children":[]},{"value":"10756","label":"Lecteur Badge","selected":false,"children":[]},{"value":"10757","label":"Lecteur Code Barre","selected":false,"children":[]},{"value":"10759","label":"PC","selected":false,"children":[]},{"value":"10798","label":"Routeur","selected":false,"children":[]},{"value":"10760","label":"Switch","selected":false,"children":[]},{"value":"10761","label":"Tactile","selected":false,"children":[]}]},{"value":"10742","label":"Réseau","selected":false,"children":[{"value":"10789","label":"Connexion réseau","selected":false,"children":[]},{"value":"10794","label":"Pilotage","selected":false,"children":[]},{"value":"10752","label":"Routeur","selected":false,"children":[]},{"value":"10753","label":"Sécurité Client","selected":false,"children":[]}]},{"value":"10793","label":"SAV","selected":false,"children":[]},{"value":"10763","label":"Système","selected":false,"children":[{"value":"10764","label":"Antivirus","selected":false,"children":[]},{"value":"10765","label":"Clavier Virtuel","selected":false,"children":[]},{"value":"10766","label":"Droit d'Accès","selected":false,"children":[]},{"value":"10777","label":"Navigateur Edge","selected":false,"children":[]},{"value":"10767","label":"Pilotage","selected":false,"children":[]},{"value":"10768","label":"Tâches Planifiées","selected":false,"children":[]},{"value":"10769","label":"WebServer","selected":false,"children":[]}]},{"value":"10744","label":"Autre","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10241","label":"Autre Panne","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10140","fieldConfigId":"10256","label":"Personne","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://electroclass.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10140&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10136","fieldConfigId":"10244","label":"Contrat","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10513","label":"Oui","selected":false,"children":[]},{"value":"10514","label":"Non","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10167","fieldConfigId":"10285","label":"BL / Date_OLD","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10174","fieldConfigId":"10292","label":"Date de Clôture","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorité","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/10063","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/10063","calendarParams":{"firstDay":1,"date":"2025-02-05T04:54:05+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da5ffe98-1a56-359d-a0fe-d96aec03f255","appLinkName":"System Confluence","appLinkUrl":"https://electroclass.atlassian.net/wiki","spaceKey":"CE","spaceName":"Confluence ECSA","spaceUrl":"https://electroclass.atlassian.net/wiki/spaces/CE","isServer":false},"labels":[],"projectKey":"ECSA","serviceDeskId":7,"kbLinkDomainURLs":["https://electroclass.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2RhNDY1MC0wMDU2LTQ5YTEtOWQ3ZC04YTgxZTVlMmM4YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjg4NDUsIm5iZiI6MTczODcyNzY0NX0.korns_fjhZojfMCi1rjMcwWKSwxMD2IExs86ueO1oWQ","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"27da4650-0056-49a1-9d7d-8a81e5e2c8ae","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}